Help & support

Contact PianoAll

Email nahomabreham24@gmail.com for help with lessons, sound, progress or your account.

Include the lesson name, device, browser and what happened. A screenshot can help; hide private information first. Never send your password, reset links or sign-in codes.

Your email app opens with this link. Send the message there; opening the link does not submit a request.

Sound or keyboard problems

Tap Play or a piano key to start sound. Check your device volume and selected speaker or headphones. Stop the example before replaying it. On a phone, scroll the lesson keyboard sideways to reach the other notes.

If the problem continues, email the note label or lesson name and whether the key highlighted.

Keep your progress safe

Guest progress belongs to this browser on this device. In My progress, download a backup before clearing browser data or changing devices. A backup includes your journal, so store it privately.

For an existing account, check that cloud saving has finished. If a save fails or another device has changed your progress, keep a backup before loading the cloud version. Sign out when you finish on a shared device.

New account signup and self-service password recovery remain unavailable while email delivery setup is completed. Guest lessons remain available. Existing account users can contact support for help.

Request account deletion

Email from the address used for your PianoAll account with the subject PianoAll account deletion. Say that you want your account and saved cloud progress deleted. Do not include a password.

Requests are handled manually. Support will verify account ownership before deleting it and confirm when it is complete. Sending an email does not immediately delete the account.

Download any progress you want to keep and sign out on your devices. Deleting the account removes its saved cloud progress, including its journal, lesson records and practice results. Guest progress, local browser copies and downloaded backups must be removed separately on each device.

To remove local copies, close other PianoAll tabs and use your browser’s site-data settings to clear data for PianoAll. This removes local progress and sign-in storage; it does not delete a cloud account. Remove downloaded backup files separately.

For a copy of account information or a correction, contact the same support address.